Frequently Asked Questions
Everything you need to know about our everlasting blooms.
Are your flowers made of real silk?
Our arrangements are crafted from premium high-quality silk, real-touch polymers, and sustainable fabrics to ensure they look and feel exactly like fresh-cut flowers.
How do I clean and maintain my faux flowers?
Simply use a soft, dry cloth or a hairdryer on a cool, low setting to remove dust. Keep them out of direct sunlight for extended periods to prevent color fading.
What is your shipping policy?
We offer standard and expedited shipping. Most orders are processed within 2-3 business days and delivered within 5-7 business days depending on your location.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day return policy. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer custom arrangements for weddings or events?
Absolutely! We love creating bespoke floral designs. Please contact our concierge team via the 'Contact Us' page to discuss your specific vision and timeline.
Will the stems fit in my own vase?
Most of our stems are designed with a flexible wire core, allowing you to easily bend or trim them with wire cutters to fit any decorative vessel in your home.